IVS - Email Setup

All IVS employees are provided with an official company email in the following format:

f.last@ivs.global

This guide explains how to access and use your IVS email in a simple, non-technical way. All technical server settings are handled by IT.

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1. Your Email Details

You will receive from IVS Admin:

• Email address: f.last@ivs.global
• Password

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2. Web Access (Fastest & Easiest)

You can always access your email from any browser.

1. Open a browser
2. Go to https://mail.ivs.global

3. Log in using:

   • Email: f.last@ivs.global
   • Password: your temporary password
4. Change your password when prompted

✅ Use this option if you do not want to set up an email app.

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3. Computer Setup

Option A: Outlook (Windows / Mac) — Recommended

1. Open Outlook
2. Click Add Account
3. Enter your IVS email: f.last@ivs.global
4. When asked, choose Manual setup → IMAP
5. Enter the password you were given
6. Use the following server settings (no changes needed):

Incoming (IMAP):

• Server: mail.ivs.global
• Port: 993
• Security: SSL/TLS
• Username: full email address
• Password: mailbox password

Outgoing (SMTP):

• Server: mail.ivs.global
• Port: 587
• Security: STARTTLS
• Authentication: Yes
• Username: full email address
• Password: mailbox password

7. Finish setup and test send/receive

If Outlook asks for advanced settings and you are unsure, stop and contact IT.

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Option B: Gmail (Using Gmail Interface)

This allows you to read and send IVS emails from Gmail.

1. Open Gmail
2. Go to Settings → See all settings
3. Open Accounts and Import
4. Click Add a mail account
5. Enter your IVS email
6. Choose Import emails from another account (POP3)

7. Enter:

   • Full IVS email
   • Email password
   • Server details provided by IT
8. Save

To send emails from Gmail:

• Under Send mail as, add your IVS email
• Confirm the verification email

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4. Mobile Setup

iPhone (Apple Mail)

1. Go to Settings → Mail → Accounts
2. Tap Add Account → Other
3. Tap Add Mail Account

4. Enter:

   • Name
   • Email: f.last@ivs.global
   • Password
   • Description: IVS Email
5. Choose IMAP when prompted
6. Enter the following server details:

Incoming (IMAP)

• Server: mail.ivs.global
• Port: 993
• Security: SSL/TLS
• Username: full email address
• Password: mailbox password

Outgoing (SMTP)

• Server: mail.ivs.global
• Port: 587
• Security: STARTTLS
• Authentication: Enabled

7. Save

Enable notifications:

• Settings → Notifications → Mail
• Allow notifications and banners

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Android (Gmail App)

1. Open Gmail
2. Tap your profile icon → Add another account
3. Choose Other
4. Enter your IVS email
5. Select Personal (IMAP)
6. Enter password and server details from IT
7. Finish setup

Enable notifications:

• Gmail → Settings → IVS account
• Enable Sync and Notifications

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5. Best Practices

• Use your IVS email for all work-related communication
• Do not share your password
• Check your spam folder during the first few days
• Contact IT if anything looks wrong

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6. Support

If you face any issues with setup or login, contact:

📧 admin@ivs-global.com

Include:

• Your full name
• Your IVS email address
• Device (PC, Mac, iPhone, Android)
• Screenshot of the issue (if possible)

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Technical server configuration is managed by IVS IT. Employees should not change advanced mail settings unless instructed.