IVS - Learn About IVS

It is important that every IVS team member understands who we are, where we came from, and what we are building together. This section provides an overview of Infinity Virtual Solutions (IVS), our journey, and our core focus.

Our Story

Infinity Virtual Solutions (IVS) began as a BPO (Business Process Outsourcing) company founded by Mr. Issam Tahayneh and his partner Mr. Omar Abu Awad.

The company started small, a focused team of just 5 people, driven by strong work ethic, client commitment, and long-term vision. Through consistent effort and trust built with clients, the team grew steadily:

From 5 to 10
From 10 to 15
From 15 to 20

As the team expanded, so did IVS’s client base, operational maturity, and ambition.

Growth & Acquisition

In 2025, IVS was acquired by TrioSecure, led by Mr. Tamer Bustami.

This acquisition marked a major milestone. It enabled IVS to:

Strengthen internal processes
Formalize operations
Expand service offerings
Scale responsibly and sustainably

Today, IVS stands at nearly 60 employees and growing, operating with a more structured, corporate approach while maintaining the agility and culture that defined its early days.

If you are reading this, you are now part of that journey. Every role at IVS contributes directly to where the company is going next.

Organizational Structure

As IVS transitioned into a more corporate structure, a clear organizational hierarchy was adopted to support scale, accountability, and efficiency.

Below is the current organizational chart:

IVS Organizational Chart

This structure helps ensure:

Clear reporting lines
Defined responsibilities
Efficient decision-making

Beyond Outsourcing: Building Our Own Products

IVS is not only an outsourcing company.

Since early 2025, significant effort has been invested into building Valkyrie, our proprietary AI-powered QA/QC Call Compliance platform.

Valkyrie was built from real operational experience, not theory. It addresses real-world problems faced by call centers and customer service operations by:

Automatically evaluating calls against custom criteria
Analyzing sentiment and campaign performance
Eliminating human bias
Delivering immediate, consistent reports
Removing delays caused by manual QA processes

This product represents IVS’s shift from service-only to solution-driven, combining operational expertise with technology.

Our Vision & Mission

Our Vision

To become a leading global partner for smart business operations, powered by people and technology.

Our Mission

To deliver:

Scalable and affordable outsourcing solutions
Innovative AI-driven products tailored to real operational needs
Expert business services that enable organizations to operate efficiently, grow confidently, and unlock new opportunities

What We Expect From IVS Employees

At IVS, performance and culture go hand in hand. We expect every team member to:

Give their best effort and take ownership of their role
Act with honesty, transparency, and integrity at all times
Communicate openly and raise concerns, ideas, or improvements without fear
Demonstrate loyalty and professionalism toward IVS and its clients
Respect colleagues and contribute to a healthy, collaborative work environment
Follow company policies, SOPs, and client requirements consistently
Represent IVS professionally in all internal and external interactions

What Employees Can Expect From IVS

In return, IVS is committed to providing:

A supportive and respectful work environment
Open communication and transparent management
Opportunities for learning, growth, and skill development
Career progression based on performance and merit
Raises, bonuses, and recognition tied to strong performance and impact
Fair treatment, clear expectations, and accountability on all levels
A workplace where contributions and ideas are valued

Our Shared Responsibility

IVS succeeds when:

Employees feel supported and empowered
Management listens, acts fairly, and leads responsibly
Everyone works toward shared goals with mutual respect

This is a partnership. Growth, trust, and long-term success depend on both IVS and its people doing their part.

By being part of IVS, you are contributing to something that is actively evolving, and your role matters.